FAQs on Zoho CRM

 

Customer Relationship Management (CRM) is a technology that businesses use to manage their interactions and communication with current and potential customers. The primary goal of CRM is to gain insights into the customer's needs, preferences, and behaviour, and use this information to improve customer satisfaction and loyalty.

About Zoho CRM

Zoho CRM is a popular CRM that allows businesses to streamline their sales, marketing, customer support, and inventory activities in a single centralised location. By using Zoho CRM, businesses can automate their sales processes, monitor customer interactions and boost productivity and customer satisfaction by collaborating with team members. With Zoho CRM's advanced lead generation capabilities, businesses can automatically capture leads from a variety of sources, such as chats, social media, websites, and trade shows. Additionally, lead scoring features help to prioritise leads and distribute them to the appropriate sales representatives, ensuring that no quality leads are missed. Zoho CRM also offers multiple ways to add and manage contacts, prospects, leads, and accounts. Users can collect information using the built-in social CRM platform, web forms, or by importing data manually.

If you're considering getting Zoho CRM, here is a list of FAQs to help you: 

What are the features of Zoho CRM?

• Contact management

• Lead management

• Pipeline management

• Sales forecasting

• Email integration

• Social media integration

• Workflow automation

• Customisation options

• Advanced analytics and reporting

• Mobile app access

• Collaboration tools

• Customer support and ticketing

• Inventory management

• Marketing automation

• Web forms and landing pages

• Integrations with other Zoho and third-party apps.

Should I select a Zoho partner? 

Zoho partners are certified professionals who have a deep understanding of Zoho CRM’s various features and capabilities. Depending on your specific needs and circumstances, selecting one to assist with your implementation can be a wise decision.

A reputed and reliable Zoho partner should have extensive experience and expertise in implementing, customising, and supporting Zoho CRM; their team of certified professionals should be well-versed in the features and capabilities of this platform.

Can Zoho CRM be customised?

Yes, Zoho CRM can be customised to meet the specific needs of your business.

What are the benefits of working with a Zoho partner? 

Working with a Zoho partner can save you money and resources as they provide you with the expertise needed to implement Zoho CRM successfully. They can also help identify areas where customisation may be required.

Is my data safe with Zoho CRM?

Zoho is committed to keeping user data safe and secure. It follows stringent security measures that includes video monitoring, advanced fire, flood and theft monitoring systems.

Is there a free version of Zoho CRM?

Yes, there is. The free version of Zoho CRM includes basic features and can support up to three users.

What is Zoho software price?

Zoho CRM offers four paid plans: Standard, Professional, Enterprise and Ultimate. The features and functionality of each plan increase as the price goes up.

Before getting started, it's important to evaluate your specific business needs and goals to ensure that Zoho CRM is the right fit for you.