FAQs on Zoho CRM
Customer Relationship Management (CRM) is a technology that businesses use to manage their interactions and communication with current and potential customers. The primary goal of CRM is to gain insights into the customer's needs, preferences, and behaviour, and use this information to improve customer satisfaction and loyalty. About Zoho CRM Zoho CRM is a popular CRM that allows businesses to streamline their sales, marketing, customer support, and inventory activities in a single centralised location. By using Zoho CRM, businesses can automate their sales processes, monitor customer interactions and boost productivity and customer satisfaction by collaborating with team members. With Zoho CRM's advanced lead generation capabilities, businesses can automatically capture leads from a variety of sources, such as chats, social media, websites, and trade shows. Additionally, lead scoring features help to prioritise leads and distribute them to the appropriate sales representativ...